Tel: 079 333 99 61

Our strengths lies in our ability to combine business-focused thinking with a deep understanding of people.

We develop modular, pragmatic and creative solutions tailored to your specific needs. We will accompany you in every step on the way.

PUNKTO - Always customer focused.

A company for entrepreneurs.

By working with us, you will benefit from:

  • Extensive experience as senior managers and coaches
  • Deep-rooted knowledge built on solid practical experience in the fields of HR management, corporate development and staff development
  • Outstanding industry knowledge in the pharmaceutical, IT & telecommunications, retail and media sectors

We value trust, mutual appreciation, respect and commitment.

Our offer is always tailored to meet the specific requirements of each client. We work with you to define goals and the management approach. Even when the work is serious, it is still important to maintain a sense of humour and enjoy what you do.

Partnerships with our clients are always built on agreed goals, which we work together to achieve. As masters of our craft, we know how to develop new and creative ways to help you achieve your aims.


Wherever you need us, you can count on the wealth of experience of the punkto beratung team.

Our clients value our authentic communication, expert knowledge, people skills, tailored solutions and understanding of business.

Susann Zumstein

Master in Corporate Development Management

Owner and managing director

What’s important to me is that, once we’ve done our detailed analysis and had time for reflection, ideas come to life and our thoughts turn to action. So – let’s do it!

Education and training

  • CAS Change and Innovation Management, HSG St. Gallen
  • Certified Agile Coach, Brainbirds Munich
  • CAS «Führungskompetenz Konfliktmanagement», Certificate of Advanced Studies IRP-HSG, Universtität St.Gallen
  • SGfB (Swiss Association for Counselling) consultant
  • Psychosocial consultant with Swiss Federal Diploma
  • Certified OPQ32 (Occupational Personality Questionnaire) trainer – SHL People Performance, Zurich, Switzerland
  • Expert Practice in Transactional Analysis– Eric Berne Institute, Zurich
  • Conflict management – Trigon, Graz, Austria
  • Organisational Development Process Design – Management Center Vorarlberg, Lustenau, Austria
  • Eidg. dipl. (Swiss Federal Diploma) Corporate Development Management
  • Individual and Team Coaching – Weiterbildungsforum, Basel, Switzerland
  • Eidg. dipl. (Swiss Federal Diploma) Human Resources – University of Applied Sciences and Arts Northwestern Switzerland, Olten, Switzerland
  • Eidg. dipl. (Swiss Federal Diploma) Business Studies – Reinach, Switzerland

Expertise and experience

  • Head of Human Resources Development at an international IT and telecommunications company with 1,000 employees
  • HR manager in the information technology and retail sectors
  • Responsible for senior management development at one of Switzerland’s largest department store chains
  • Responsible for development of an information platform for a well-known Swiss radio station
  • Various management roles in the IT, retail and media sectors
  • Languages: German, English, Spanish and French
  • Sector knowledge: IT & telecommunications, retail, pharmaceuticals and media

Yvette Muff

Eidg. FA (Swiss Federal Professional Certificate) Business Mentor

My work focuses on people. Clients can rely on finding the right solution for their needs, without losing sight of the business purpose.

Education and training

  • Applied Occupational Psychology as part of Occupational and Organisational Psychology – University of Applied Sciences and Arts Northwestern Switzerland, Olten, Switzerland
  • Occupational Conflict Management – University of Applied Sciences and Arts Northwestern Switzerland, Olten, Switzerland
  • Course Leader, Certificate of the Swiss Federation for Adult Education (SVEB)
  • Swiss Coaching Association/Certificate of Advanced Studies (SCA/CAS) diploma in coaching – Eidg. FA (Swiss Federal Professional Certificate) business mentor
  • Certified MotivStrukturAnalyse MSA® consultant for personality analysis
  • Management & business administration and human resources management qualifications (Eidg. FA, Swiss Federal Professional Certificate)

Expertise and experience

  • Over 20 years’ experience in lead human resources management roles across multiple sectors
  • Extensive coaching experience underpinned by comprehensive education and training, management support and HR consultancy
  • Experienced moderator and course leader skilled in leadership development
  • Interim placements as HR manager and management consultant

Vince Nogues

Coach & Dr. med. vet. FVH (veterinary physician)

Getting together is a beginning; staying together is a step forward; working together is a success.

Henry Ford

Education and training

  • Individual Coach – Weiterbildungsforum (Solutionsurfers), Basel, Switzerland
  • FVH veterinary physician (veterinary pathology) – Swiss Association of Veterinary Physicians (GST)
  • Doctorate awarded in field of veterinary pathology – University of Bern, Switzerland
  • Graduate in Veterinary Medicine – University of Zurich, Switzerland

Expertise and experience

  • 25 years experience leading multifunctional teams in the pharmaceutical industry
  • Extensive experience in leading complex, multifunctional projects
  • Extensive experience in introducing and managing business initiatives/processes
  • Extensive experience in dealing with IT systems in the pre-clinical/GRP sector
  • Wide network in pharmaceuticals industry
  • In-depth understanding of pharmaceuticals development with focus on pre-clinical development
  • Highly customer focused
  • Extremely intuitive people person
  • Multicultural awareness – languages: German, English, French, Italian and Spanish

You are at the heart of what we do.

People.

People are our focus. Whether a company succeeds or fails is down to the people it employs – from top management to the shop floor. We build development steps on the basis of individual strengths, not weaknesses.

Whichever path is adopted, we monitor it continuously and modify the route as necessary to accommodate changes in circumstances. Even the best products, processes and innovations can prove ineffective if they are not supported and applied by management and the workforce. That’s why we always ensure that the people affected are partners in the process.

Need.

Working together, we develop solutions step by step and do what is needed to put them into practice. We make sure that your investments are effective and can deliver everything that is required.

Often, small changes in behaviour can result in big changes across the system. Our aim is to help our clients to help themselves by equipping them with the tools they need.

Clarity.

We say what needs to be said and help you get to the heart of the matter with respect and empathy.

The key moment of clarity for us is when the assignment is precisely understood, with all relevant facts known. Only then do we focus on the central issue and begin to work on the solution.


Strength through community involvement.

“Hermanos en Cristo” is a nursery school in the city of Concepción to the south of the Chilean capital, Santiago de Chile. An earthquake damaged the nursery so badly that classes had to be held in emergency accommodation, due to the risk of collapse.

Susann Zumstein, owner and managing director of punkto beratung gmbh, spent six weeks there getting to know the local people. She was struck by how they celebrated the joy of living with renewed vigour every day, despite their difficult circumstances.

The staff at the centre, who take care of the children with a great deal of love and attention, welcomed Susann into their team immediately. At the end of her adventure, Susann promised to return. In the meantime, she is supporting the people there remotely.

Hermanos en Cristo

The staff at the centre, who take care of the children with a great deal of love and attention, welcomed Susann into their team immediately. At the end of her adventure, Susann promised to return. In the meantime, she is supporting the people there remotely.

The nursery looks after around 100 children from the age of three months until they go to school. Susann had the chance to experience every class and to provide active support to the staff as they went about their work. The resources at the nursery are very limited, but despite this the children receive a fresh programme of activities every single day to help develop their creativity alongside their school work. All of the children come from poor backgrounds. Their parents and guardians often have to work long days and without the nursery the children would be unsupervised after school.

Susann was deeply moved by how grateful the children are for the little things in life. This raised her awareness of the level of luxury to which most people in Switzerland are accustomed.

This is a sentiment that she has embraced in her daily work and embodies in her projects, where it is often the little bits of fine tuning to the system that make the difference that is needed. Things like appreciation, gratefulness, new perspectives and cooperation.

Concepción

The town of Concepción lies to the south of the Chilean capital of Santiago de Chile. Built on the banks of the Bio Bio river, it is home to 230,000 people.

Una feria – a market! Once a week a market took place almost right outside our door. Of course, with finances extremely limited, we had to be very careful about what we bought.

There were fresh shrimps by the bucket load!

Due to its unfortunate tectonic position, Concepción has been repeatedly afflicted by earthquakes. The epicentre of the last major earthquake in February 2010, in which over 200 people lost their lives, was just 105 km from the city. Despite regular earthquake warnings, buildings are not built to prevent collapse because, in many cases, the money simply is not available.

Punktoberatung